OVERVIEW FairyWoman most recently served as Manager of e-Marketing for a full-service Web design firm and advertising agency. She provided managerial experience for the company's critical projects, administrative support (Accounting, Human Resources, Facilities Management), and technical support for external clients & internal staff. She has excellent organizational & communications skills, outstanding work ethics, enjoys working with people in a team environment, and is versatile and adaptable. EXPERIENCE Manager of e-Marketing: Managed critical projects for company, provided Administrative Support for daily operations (Executive Assistance directly to CEO, as well as to the staff at large), coordinated scheduling & supplies for meetings, assisted in building/maintaining/beta-testing Web sites, wrote copy for Web sites and advertising brochures, proofread & edited content, provided graphic design assistance (images, banners, etc.), maintained bookkeeping for company (accounts payable & receivable), coordinated benefits for employees, and coordinated facilities management. Manager of Marketing Research: Supervised team who provided essential feedback to upper management regarding the performance of creative projects and associated demographics. Provided recommendations to management based on reports her team generated. Assisted with data collection, data input, and data analysis. Provided supplementary Administrative Support to the Chief Operating Officer. Assisted with software beta-testing for 2 major products, and proofreading of associated documentation. Supervised staff in upkeep of company computer network, telephony capabilities, and reception duties. Marketing Analyst: Gathered, input, and analyzed performance data for the company's projects, to guide budgetary and strategic positioning of clients in the marketplace, and to ensure compliance of plans for business. Generated reports for management on a daily, weekly, monthly, quarterly, and annual basis. Provided support for the company’s telephone system, and assisted staff in use of Microsoft Excel and Word. Call Center/Office Manager: Managed technical support Call Center for software firm, provided Executive Assistance directly to President as well as Field Technicians (scheduling, dispatch, typing, filing, etc.). Responsible for coordinating hardware/software troubleshooting, installation, maintenance, end-user training, and writing custom programs/reports with Structured Query Language (SQL), C, and UNIX shell-scripts Computer Consultant: Self-employed, doing contract work. Guided clients in system utilization, provided hardware & software support (UNIX, AIX, XENIX, Linux, Coherent, Microsoft Windows, WordPerfect, PCN Health Network, and Medical Manager), end-user training, and custom programming/analysis. Information Systems Coordinator: Coordinated use of IBM RS/6000 system of medical practice with 15 physicians at 4 locations. Provided multi-level reporting on business conditions, demographics, & epidemiological information to management. Responsible for hardware/software installation/maintenance, development of custom programs through Data Merge Language (DML) & UNIX shell-scripts for special projects, and training for users of AIX, Windows, Medical Manager, WordPerfect, & Lotus Suite applications. Supervised Data Entry staff and Systems Administrator. Systems Administrator: Administered CAD system for Fortune 500 manufacturing facility. Directly involved with transitioning the system from operation on a mainframe to a minicomputer, reducing yearly operating costs by 65%. Provided management reports regarding system usage, hardware/software installation & maintenance, programming/analysis of system projects, troubleshooting & diagnostics. Influenced hardware & software purchases and coordinated data-conversion of thousands of engineering drawings (including writing of custom interface for importing data into new system). COMPUTER SKILLS computer software: Microsoft Office (emphasis on Excel), WordPerfect, Lotus 1-2-3, Unify, dBase III/IV, Clarion, QuattroPro, RF-Flow, QuickBooks, PaintShop Pro, Medical Manager, PCN Health Network, FTP clients, et al. programming languages: UNIX Shell Script (Bourne, C, and Korn shells), SQL/RPT, HTML, Pascal, REXX, C, C++, Assembler 8xxxx/65xxx, Forth, DataMerge, DCL, FORTRAN, & BASIC; high aptitude for learning others operating systems: UNIX (bsd, SCO, AIX, Linux, XENIX, Coherent), VM/CMS, VMS, TSX, RT-11, CP/M, MSDOS,Windows 2000/NT/9x/3.x computer platforms: MAINFRAME: IBM 43xx MINICOMPUTER: IBM RS/6000, Sun SPARC & 3/60, DEC VAX & PDP-11 MICROCOMPUTER: IBM PC's & compatibles Can type 60 wpm EDUCATION University of North Carolina — Computer Science, Systems Track (a few hours short of a B.S. degree) Asheville-Buncombe Technical College A.A.S. degree in Drafting & Design Technology Dale Carnegie Course